Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
| Year of publication: |
2009
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|---|---|
| Authors: | Li, Jui-Min ; Yang, Jen-Shou ; Wu, Hsin-Hsi |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 12, p. 1763-1778
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