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van Birgelen, Marcel
5
Wetzels, Martin
4
de Ruyter, Ko
4
Semeijn, Janjaap
2
de Jong, Ad
2
De Ruyter, Ko
1
Ghijsen, Paul
1
Streukens, Sandra
1
Van Birgelen, Marcel
1
van Birgelen, Marcel J.H.
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van Riel, Allard C.R.
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Managing service quality : MSQ ; an international journal
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing
1
Total quality management
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1
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
van Birgelen, Marcel
;
de Jong, Ad
;
de Ruyter, Ko
- In:
Journal of retailing
82
(
2006
)
4
,
pp. 367
Persistent link: https://www.econbiz.de/10007384958
Saved in:
2
The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service
van Birgelen, Marcel
;
Ghijsen, Paul
;
Semeijn, Janjaap
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
6
,
pp. 539-554
Persistent link: https://www.econbiz.de/10007146705
Saved in:
3
E-services and offline fulfilment: how e-loyalty is created
Semeijn, Janjaap
;
van Riel, Allard C.R.
;
van Birgelen, …
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10007150600
Saved in:
4
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
van Birgelen, Marcel
;
de Ruyter, Ko
;
de Jong, Ad
; …
- In:
International journal of research in marketing : IJRM ; …
19
(
2002
)
1
,
pp. 43-64
Persistent link: https://www.econbiz.de/10006176362
Saved in:
5
Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
30
(
2001
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10006280443
Saved in:
6
What factors determine use of quality-related marketing research information? An empirical investigation
Van Birgelen, Marcel
;
De Ruyter, Ko
;
Wetzels, Martin
- In:
Total quality management
12
(
2001
)
4
,
pp. 521-534
Persistent link: https://www.econbiz.de/10007171913
Saved in:
7
Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
30
(
2000
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10006282088
Saved in:
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