Weng, Tzu-Chun - In: International Journal of Management, Knowledge and Learning 3 (2014) 2, pp. 261-279
acquisition and the use of customer-related knowledge create value for an organization. Customer knowledge management, which … integrates knowledge management systems and customer relationship management systems, is a strategy that focuses on the task of … categories of customer knowledge, investigates the domains of customer knowledge, and explores customer knowledge management …