Gkritza, Konstantina; Niemeier, Debbie; Mannering, Fred - In: Journal of Air Transport Management 12 (2006) 5, pp. 213-219
2003, we estimate multinomial logit models to uncover factors that determine passenger satisfaction at security screening … the factors underlying passenger satisfaction, and how these might change over time, rather than focusing exclusively on … points. Our findings show that, while wait times at security screening points are significant determinants of passenger …