Akkermans, Henk; Voss, Chris - In: International Journal of Operations & Production Management 33 (2013) 6, pp. 765-788
Purpose – The purpose of this paper is to explore whether and how the bullwhip effect, as found in product supply … of a service bullwhip effect. Quantitative and qualitative case data were used to explore how this effect manifests … itself in services, the distinctive drivers of the bullwhip effect in services, and the managerial actions that can either …