Li, Yi; Li, Gang; Feng, Taiwen - In: Industrial Management & Data Systems 115 (2015) 6, pp. 1041-1066
, transaction-specific investment, switching cost, and customer involvement within the context of relational governance mechanism … customer involvement. Transaction-specific investment mediates the relationship between trust and commitment of suppliers …. Switching costs negatively moderate the relationship between suppliers’ trust and customer involvement, but positively moderate …