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Affordances advancing user-created communication (
UCC
) in service : interactivity, visibility and anonymity
Ciuchita, Robert
;
Medberg, Gustav
;
Penttinen, Valeria
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 688-704
Persistent link: https://www.econbiz.de/10013325744
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