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~subject:"Australia"
~subject:"Dienstleistungsqualität"
~subject:"Industrie"
~subject:"Service quality"
~subject:"Unternehmenserfolg"
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Search: "Kingshott, Russel P. J."
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Australia
Dienstleistungsqualität
Industrie
Service quality
Unternehmenserfolg
Lieferantenmanagement
9
Supplier relationship management
9
Relationship marketing
8
Beziehungsmarketing
6
Implicit contracts
4
Implizite Kontrakte
4
B-to-B-Marketing
3
Business-to-business marketing
3
Confidence
3
Customer satisfaction
3
Employee retention
3
Kundenzufriedenheit
3
Mitarbeiterbindung
3
Vertrauen
3
Acculturation
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Arbeitsbeziehungen
2
Assimilation
2
Australien
2
B2B relationships
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Bank
2
Banking
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Banks
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Consumer behaviour
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Corruption
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Dienstleistungssektor
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Economic psychology
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Employee commitment
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Employee performance
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Employee satisfaction
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Employee well-being
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Employment relations
2
Firm performance
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Frontline employees
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Indonesia
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Intercultural service encounters
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English
8
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Kingshott, Russel P. J.
8
Sharma, Piyush
3
Rexha, Nexhmi
2
Chung, Henry F. L.
1
Gaur, Sanjaya Singh
1
Herjanto, Halimin
1
Ishak, Asmai
1
Jain, Kokil
1
Kong, Titus Tak Chuen
1
Laksamana, Patria
1
MacDonald, Robyn V. G.
1
Muchtar, Fatimah
1
Putranta, Martinus Parnawa
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Ramaseshan, B.
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Ueno, Akiko
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Journal of business research : JBR
2
Working paper / Department of Commerce, College of Business, Massey University
2
Journal of marketing management : MM
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
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ECONIS (ZBW)
8
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1
Dynamism and B2B firm performance : the dark and bright contingent role of B2B relationships
Chung, Henry F. L.
;
Kingshott, Russel P. J.
;
MacDonald, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 250-259
Persistent link: https://www.econbiz.de/10012509658
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
4
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
5
The role of interaction quality and switching costs in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
6
Interactive effects of marketing strategy formulation and implementation upon firm performance
Ramaseshan, B.
;
Ishak, Asmai
;
Kingshott, Russel P. J.
- In:
Journal of marketing management : MM
29
(
2013
)
11/12
,
pp. 1224-1250
Persistent link: https://www.econbiz.de/10010209649
Saved in:
7
The effects of trust upon strengthening supplier-buyer relationships : an exploratory study of the Australian manufacturing industry
Kingshott, Russel P. J.
;
Rexha, Nexhmi
-
2003
Persistent link: https://www.econbiz.de/10001871342
Saved in:
8
The relational effects of trust between suppliers and Buyers within the Australian manufacturing industry
Kingshott, Russel P. J.
;
Rexha, Nexhmi
-
2003
Persistent link: https://www.econbiz.de/10001973514
Saved in:
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