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Australia
Consumer behaviour
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Dienstleistungssektor
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Konsumentenverhalten
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Selbstbedienung
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Self-service
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Service industry
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Students
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Studierende
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Dienstleistungsqualität
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Innovation adoption
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Innovationsakzeptanz
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Innovationsdiffusion
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Kundenservice
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Relationship marketing
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Service quality
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Australien
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Bad apple
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Betriebliches Informationssystem
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Betriebswirtschaftsstudium
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Confidence
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Customer experience
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Bitner, Mary Jo
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Meuter, Matthew L.
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Ostrom, Amy L.
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E-Service : new directions in theory and practice
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ECONIS (ZBW)
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Self-service technologies
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Meuter, Matthew L.
- In:
E-Service : new directions in theory and practice
,
(pp. 45-64)
.
2002
Persistent link: https://www.econbiz.de/10001812849
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