Self-service technologies
Year of publication: |
2002
|
---|---|
Authors: | Ostrom, Amy L. ; Bitner, Mary Jo ; Meuter, Matthew L. |
Published in: |
E-Service : new directions in theory and practice. - Armonk, N.Y. [u.a.] : M.E. Sharpe, ISBN 0-7656-0807-3. - 2002, p. 45-64
|
Subject: | Selbstbedienung | Self-service | Australien | Australia | Technischer Fortschritt | Technological change | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption |
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