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~subject:"Australien"
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Australien
Consumer behaviour
21
Dienstleistungsqualität
21
Konsumentenverhalten
21
Service quality
21
Customer satisfaction
16
Kundenzufriedenheit
16
China
10
Hotel industry
10
Hotellerie
10
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
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Holiday behaviour
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Relationship marketing
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Urlaubsverhalten
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Viral marketing
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Virales Marketing
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Airline
6
Australia
6
Fluggesellschaft
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Internet marketing
6
Online-Marketing
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Tourism
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Tourism marketing
6
Tourismus
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Tourismusmarketing
6
Brand image
5
Confidence
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Gastgewerbe
5
Hospitality industry
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Markenimage
5
Online retailing
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Online-Handel
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Social Web
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Social web
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Vertrauen
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Brand loyalty
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Emotion
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Personalisierung
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English
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Sparks, Beverley
6
Butcher, Ken
2
Bradley, Graham L.
1
Browning, Victoria
1
Fulop, Liz
1
McColl-Kennedy, Janet R.
1
Pan, Grace W.
1
Weber, Karin
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Journal of travel and tourism marketing
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
2
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
Saved in:
3
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
4
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
5
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
6
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
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