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Automotive industry
Salespeople
4
Verkaufspersonal
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Beziehungsmarketing
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Communication
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Customer satisfaction
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Emotion
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Kommunikation
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Kundenzufriedenheit
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B-to-B-Marketing
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E-commerce
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Electronic Commerce
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Information provision
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Informationsversorgung
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Interkulturelles Management
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Kfz-Industrie
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Kompetenz
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Kosten-Nutzen-Analyse
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Lieferantenmanagement
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Mexico
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Mexiko
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Comer, Lucette B.
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Dubinsky, Alan J.
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Lee, Sanghyun
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Journal of managerial issues : JMI
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The role of emotion in the relationship between customers and automobile salespeople
Lee, Sanghyun
;
Comer, Lucette B.
;
Dubinsky, Alan J.
; …
- In:
Journal of managerial issues : JMI
23
(
2011
)
2
,
pp. 206-226
Persistent link: https://www.econbiz.de/10009295386
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