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~subject:"Banking services"
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Banking services
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
customer expectation
25
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
20
Relationship marketing
20
customer satisfaction
12
service quality
9
Customer expectation
8
Customer service
5
Kundenservice
5
Product quality
4
Produktqualität
4
Quality management
4
Qualitätsmanagement
4
customer loyalty
4
Air passenger transport
3
Airline
3
Ethiopia
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Passagierluftverkehr
3
SERVQUAL
3
Äthiopien
3
Air transport
2
B2B MARKET
2
BUSINESS CUSTOMER
2
Bankgeschäft
2
Beschwerdemanagement
2
CRITERION IMPORTANCE
2
CUSTOMER EXPECTATION
2
CUSTOMER LOYALTY
2
CUSTOMER SATISFACTION
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CUSTOMER SATISFACTION INDEX
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Complaint management
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Ananda S
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Chang, Victor
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Chen, Xihui
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Devesh, Sonal
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You, Xuyuan
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Technological forecasting & social change : an international journal
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui
;
You, Xuyuan
;
Chang, Victor
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
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2
Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Ananda S
;
Devesh, Sonal
- In:
Total quality management & business excellence
30
(
2019
)
16
,
pp. 1616-1629
Persistent link: https://www.econbiz.de/10012199907
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