Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman
Year of publication: |
2019
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Authors: | Ananda S ; Devesh, Sonal |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 16, p. 1616-1629
|
Subject: | customer expectation | customer perception | customer satisfaction | retail banking | service quality | SERVQUAL | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Bankgeschäft | Banking services | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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