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~subject:"Benchmarking"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Benchmarking
Dienstleistungssektor
Dienstleistungsqualität
20,650
Service quality
20,476
Kundenzufriedenheit
6,131
Customer satisfaction
6,124
Konsumentenverhalten
4,243
Consumer behaviour
4,240
Beziehungsmarketing
3,845
Relationship marketing
3,834
Qualitätsmanagement
2,530
Quality management
2,472
Wirtschaftsprüfung
2,443
Financial audit
2,437
Krankenhaus
1,786
Hospital
1,771
Gesundheitsversorgung
1,514
Health care
1,514
USA
1,369
United States
1,356
Gesundheitswesen
1,229
Health care system
1,212
Produktqualität
1,180
Product quality
1,179
Theorie
1,125
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Service industry
1,027
Deutschland
955
Germany
907
service quality
795
Beschwerdemanagement
790
Complaint management
790
Hotellerie
784
Hotel industry
782
Schule
728
School
718
Hochschule
695
Electronic Commerce
683
E-commerce
679
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534
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153
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919
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198
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1
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872
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34
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Aufsatzsammlung
15
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14
Conference paper
12
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12
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10
Fallstudie
10
Bibliografie enthalten
3
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3
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3
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2
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2
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2
Handbuch
2
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2
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2
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English
1,063
German
52
French
1
Italian
1
Dutch
1
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1
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Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Richter, Wolfram F.
6
Schneider, Kerstin
6
Wirtz, Jochen
6
Corak, Miles
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Lauzon, Darren
5
McColl-Kennedy, Janet R.
5
Min, Ho-key
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Jürges, Hendrik
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
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World Bank
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
British Council
1
Center for Leading Innovation & Cooperation
1
Deutsches Institut für Normung
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
International Conference on Services Management <North Cyprus)>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
1
Verlag Dr. Kovač
1
World Bank Group
1
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Published in...
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The journal of services marketing
42
The service industries journal
32
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
Benchmarking : an international journal ; BIJ
21
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Service business
15
International journal of production economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality & reliability management
12
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of productivity and quality management : IJPQM
7
International journal of services and operations management : IJSOM
7
Journal of air transport management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
The TQM journal : the international review of organizational improvement
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
Total quality management & business excellence
6
International journal of business excellence
5
International journal of production research
5
International journal of services technology and management
5
International journal of services, economics and management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
Omega : the international journal of management science
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
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Source
All
ECONIS (ZBW)
1,113
EconStor
4
OLC EcoSci
1
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1
Measuring patient value in value-based healthcare : the opportunity of data envelopment analysis
Borzée, Joke
;
Cardoen, Brecht
;
Cherchye, Laurens
; …
-
2024
Persistent link: https://www.econbiz.de/10014526096
Saved in:
2
Adversarial service networks : a study of service firms' response to manufacturer-led servitization in aviation
Wirths, Oliver
;
Tóth, Zsófia
;
Diaz Ruiz, Carlos A.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 162-177
Persistent link: https://www.econbiz.de/10014555742
Saved in:
3
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
4
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
5
Enhancing hospital benchmarking : a multidimensional approach to quality assessment in Portugal
Ricardo, Alexandre
;
Costa, Ana Sara
;
Figueira, José Rui
- In:
Socio-economic planning sciences : the international …
93
(
2024
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014551488
Saved in:
6
Measuring and managing service productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
7
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
8
The Net Promoter Score interrogated through a services marketing lens : review and recommendations for service organizations
Lacohee, Hazel
;
Souchon, Anne
;
Dickenson, Peter
;
Krug, …
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 241-260
Persistent link: https://www.econbiz.de/10014584478
Saved in:
9
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
10
Understanding and improving consumer reactions to service bots
Castelo, Noah
;
Boegershausen, Johannes
;
Hildebrand, …
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
4
,
pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
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