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~subject:"Beschwerdemanagement"
~subject:"Electronic Commerce"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Subject
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Beschwerdemanagement
Electronic Commerce
Hospital
Dienstleistungsqualität
20,648
Service quality
20,474
Kundenzufriedenheit
6,131
Customer satisfaction
6,124
Konsumentenverhalten
4,243
Consumer behaviour
4,240
Beziehungsmarketing
3,845
Relationship marketing
3,834
Qualitätsmanagement
2,530
Quality management
2,472
Wirtschaftsprüfung
2,443
Financial audit
2,437
Krankenhaus
1,786
Gesundheitsversorgung
1,514
Health care
1,514
USA
1,369
United States
1,356
Gesundheitswesen
1,229
Health care system
1,212
Produktqualität
1,180
Product quality
1,179
Theorie
1,125
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Dienstleistungssektor
1,034
Service industry
1,027
Deutschland
955
Germany
907
service quality
795
Complaint management
790
Hotellerie
784
Hotel industry
782
Schule
728
School
718
Hochschule
694
E-commerce
678
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All
Undetermined
1,462
Free
657
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Article
2,518
Book / Working Paper
684
Journal
1
Type of publication (narrower categories)
All
Article in journal
2,433
Aufsatz in Zeitschrift
2,433
Graue Literatur
229
Non-commercial literature
229
Arbeitspapier
202
Working Paper
202
Aufsatz im Buch
91
Book section
91
Hochschulschrift
63
Thesis
45
Conference paper
24
Konferenzbeitrag
24
Collection of articles of several authors
20
Sammelwerk
20
Aufsatzsammlung
14
Case study
11
Fallstudie
11
Konferenzschrift
10
Collection of articles written by one author
7
Sammlung
7
Bibliografie enthalten
4
Bibliography included
4
Conference proceedings
4
Forschungsbericht
3
Handbook
2
Handbuch
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
Glossar enthalten
1
Glossary included
1
Lehrbuch
1
Reprint
1
Statistics
1
Statistik
1
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English
3,083
German
121
French
1
Author
All
Propper, Carol
36
Siciliani, Luigi
31
Mattila, Anna S.
19
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Grégoire, Yany
12
Moscelli, Giuseppe
12
Prybutok, Victor R.
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Jang, Soocheong
10
McColl-Kennedy, Janet R.
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Guchait, Priyanko
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Sparks, Beverley
9
Van Vaerenbergh, Yves
9
Bauer, Hans H.
8
Chandrasekaran, Aravind
8
Falk, Tomas
8
Mennicken, Roman
8
Ro, Heejung
8
Bloom, Nicholas
7
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Institution
All
National Bureau of Economic Research
35
IGI Global
4
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Erich-Schmidt-Verlag <Berlin>
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
Institute of Electrical and Electronics Engineers
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Federation for Information Processing
1
International Healthcare Industry Research
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
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Published in...
All
International journal of hospitality management
105
Health care management review : HCM review
73
Journal of retailing and consumer services
64
Journal of business research : JBR
58
Journal of hospitality marketing & management
45
The service industries journal
42
Journal of health economics
41
International journal of contemporary hospitality management
40
Journal of health organization and management
37
Quality management journal : QMJ
37
The journal of services marketing
37
Working paper / National Bureau of Economic Research, Inc.
37
NBER working paper series
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
NBER Working Paper
31
Service business
30
The TQM journal : the international review of organizational improvement
27
Journal of service research : JSR
26
Health marketing quarterly
23
Journal of travel and tourism marketing
23
Health economics
22
International journal of quality and service sciences
22
International journal of productivity and quality management : IJPQM
20
Services marketing quarterly
20
Total quality management & business excellence
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of quality & reliability management
18
Journal of internet commerce
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Tourism management : research, policies, practice
18
International journal of production economics
17
Journal of the Academy of Marketing Science
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Cogent business & management
15
Health care management science
15
Managing service quality : MSQ ; an international journal
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of electronic marketing and retailing : IJEMR
14
Journal of service research
14
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All
ECONIS (ZBW)
3,203
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3161
Ziele und Strategien der Krankenhausfusion
Hamann, Erik
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001460884
Saved in:
3162
Qualität von Krankenhausleistungen und Kundenbeziehungen
Helmig, Bernd
;
Dietrich, Martin
-
2000
Persistent link: https://www.econbiz.de/10001528671
Saved in:
3163
Qualitätscontrolling im Krankenhaus : die Gewinnung von Qualitätsindikatoren durch Befragungen zur Patientenzufriedenheit
Hopp, Frank-Peter
-
2000
Persistent link: https://www.econbiz.de/10001530478
Saved in:
3164
The changing hospital industry : comparing not-for-profit and for-profit institutions
Cutler, David M.
(
ed.
)
-
2000
Persistent link: https://www.econbiz.de/10013480767
Saved in:
3165
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung,
Dienstleistungsqualität
und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
3166
Steigerung der
Dienstleistungsqualität
mit Electronic-Banking : Kundenorientierung am Beispiel sächsischer Genossenschaftsbanken
Eusterbrock, Claudia
-
1999
Persistent link: https://www.econbiz.de/10000679755
Saved in:
3167
Qualitätsmanagement im Krankenhaus
Adam, Dietrich
;
Gorschlüter, Petra
- In:
Krankenhausmanagement
,
(pp. 95-109)
.
1999
Persistent link: https://www.econbiz.de/10001448552
Saved in:
3168
Modelle der
Dienstleistungsqualität
in Kliniken
Olandt, Henrik
;
Benkenstein, Martin
- In:
Krankenhausmanagement
,
(pp. 111-124)
.
1999
Persistent link: https://www.econbiz.de/10001448556
Saved in:
3169
Alternative Arbeitszeitmodelle und die Qualität der Patientenversorgung : eine empirische Studie auf chirurgischen Intensivstationen
Krings, Achim
(
contributor
)
- In:
Krankenhausmanagement
,
(pp. 125-146)
.
1999
Persistent link: https://www.econbiz.de/10001448562
Saved in:
3170
Krankenhausbetriebsvergleich
Eiff, Wilfried von
(
contributor
)
-
1999
Persistent link: https://www.econbiz.de/10001422832
Saved in:
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