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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Virtual organization
1,446
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Rios, Rosa E.
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Wang, Cheng Lu
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International journal of services and operations management
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ECONIS (ZBW)
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Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
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2
Virtually present others and their influence on complainants' follow-ups and firm response
Rios, Rosa E.
;
Riquelme, Hernan E.
;
Comai, Alessandro
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 989-1003
Persistent link: https://www.econbiz.de/10014333589
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3
Performance evaluation of complaint management and virtual enterprise in closed-loop supply chains by using exergoeconomics and extenics
Jin, Guojun
- In:
International journal of services and operations management
4
(
2008
)
3
,
pp. 368-397
Persistent link: https://www.econbiz.de/10003737076
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