Virtually present others and their influence on complainants' follow-ups and firm response
Year of publication: |
2023
|
---|---|
Authors: | Rios, Rosa E. ; Riquelme, Hernan E. ; Comai, Alessandro |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 8, p. 989-1003
|
Subject: | Firm response | Interactive virtual presence | Social media complaints | Virtual presence influence | Social Web | Social web | Beschwerdemanagement | Complaint management | Virtuelle Realität | Virtual reality | Virtuelle Organisation | Virtual organization | Virtuelles Team | Virtual team |
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