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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Emotion
140
Anger
107
anger
88
Consumer behaviour
71
Konsumentenverhalten
71
Experiment
37
Arbeitsverhalten
22
Game theory
22
Spieltheorie
22
Work behaviour
22
Dienstleistungsqualität
20
Organizational behaviour
20
Service quality
20
Verhalten in Organisationen
20
Customer satisfaction
19
Kundenzufriedenheit
19
Führungsstil
16
Leadership style
16
emotions
16
Emotions
15
Beziehungsmarketing
14
Relationship marketing
14
Complaint management
13
Personality psychology
13
Persönlichkeitspsychologie
13
Ethics
12
Ethik
12
Fear
11
Führungskräfte
11
Managers
11
happiness
10
Anxiety
9
Behavioral economics
9
Justice
9
Satisfaction
9
Verhaltensökonomik
9
Viral marketing
9
Virales Marketing
9
emotion
9
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11
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13
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13
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13
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English
13
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All
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Aghazadeh, Hashem
1
Alarcon, Gene M.
1
Ammari, Nedra Bahri
1
Andrews, Lynda
1
Antonetti, Paolo
1
Benabdallah, Mounia
1
Bilstein, Nicola
1
Bowling, Nathan A.
1
Brady, Michael K.
1
De Klerk, Helena M.
1
Disegna, Marta
1
Donoghue, Suné
1
Du, Jiangang
1
Fan, Xiucheng
1
Feng, Tianjun
1
Glikson, Ella
1
Gonnon, Martin
1
Hogreve, Jens
1
Hsouna, Abir
1
Joireman, Jeff
1
Kim, Hyun Jeong
1
Kopelman, Shirli
1
Kwan, Ho Kwong
1
Mandl, Leonhard
1
Min, Hyounae
1
Mishra, Abhishek
1
Pentecost, Robin
1
Prayag, Girish
1
Rafaeli, Anat
1
Rees, Laura
1
Sharifi, Seyed Shahin
1
Shen, Xiao-Liang
1
Strydom, Nina
1
Sun, Yongqiang
1
Surachartkumtonkun, Jiraporn
1
Taheri, Babak
1
Tian, Qi-tao
1
Wang, Qiang
1
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Journal of business research : JBR
4
Journal of service research : JSR
3
European journal of marketing : EJM
1
International journal of bank marketing
1
International journal of consumer studies
1
Journal of business ethics : JOBE
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
13
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1
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
2
Beyond
anger
: a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
3
Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Ammari, Nedra Bahri
;
Hsouna, Abir
;
Benabdallah, Mounia
; …
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 458-483
Persistent link: https://www.econbiz.de/10013396357
Saved in:
4
When and why a squeakier wheel gets more grease : the influence of cultural values and
anger
intensity on customer compensation
Glikson, Ella
;
Rees, Laura
;
Wirtz, Jochen
;
Kopelman, Shirli
- In:
Journal of service research
22
(
2019
)
3
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012126364
Saved in:
5
Understanding why
anger
predicts intention to complain among high but not low power customers : a test of competing models
Min, Hyounae
;
Joireman, Jeff
;
Kim, Hyun Jeong
- In:
Journal of business research : JBR
95
(
2019
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011979790
Saved in:
6
Workplace harassment intensity and revenge : mediation and moderation effects
Wang, Qiang
;
Bowling, Nathan A.
;
Tian, Qi-tao
;
Alarcon, …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Saved in:
7
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
8
Differences between Black and White South Africans in product failure attributions,
anger
and complaint behaviour
Donoghue, Suné
;
Strydom, Nina
;
Andrews, Lynda
; …
- In:
International journal of consumer studies
40
(
2016
)
3
,
pp. 257-267
Persistent link: https://www.econbiz.de/10011523494
Saved in:
9
Consumer
anger
: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
10
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
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