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~subject:"Betriebliche Wertschöpfung"
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The impact of RFID on service organizations : a service profit chain perspective
Smith, Jeffery S.
;
Lee, Lorraine
;
Gleim, Mark
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 179-194
Persistent link: https://www.econbiz.de/10009525103
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