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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Consumer behaviour
6
Dienstleistungsqualität
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Service quality
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marketing
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Customer service
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Kundenservice
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Customer value
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Kundenwert
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Marketingmanagement
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Communicating value
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Customer resource integration
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Roboter
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Leroi-Werelds, Sara
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Streukens, Sandra
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Grönroos, Christian
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Hottat, Eline
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Van Vaerenbergh, Yves
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Journal of service management
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ECONIS (ZBW)
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To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
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