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Beziehungsmarketing
Consumer behaviour
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Priluck, Randi
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Services marketing quarterly
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The impact of exchange lineage on customers' responses to service debacles and subsequent recovery
Priluck, Randi
;
Wisenblit, Joseph
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 365-376
Persistent link: https://www.econbiz.de/10003900817
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