The impact of exchange lineage on customers' responses to service debacles and subsequent recovery
Year of publication: |
2009
|
---|---|
Authors: | Priluck, Randi ; Wisenblit, Joseph |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 30.2009, 4, p. 365-376
|
Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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