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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
age differences
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Gerlach, Gisela I.
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Zacharias, Nicolas A.
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The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
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ECONIS (ZBW)
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Salespersons' empathy as a missing link in the customer orientation-loyalty chain : an investigation of drivers and
age
differences
as a contingency
Gerlach, Gisela I.
;
Rödiger, Kai
;
Stock-Homburg, Ruth
; …
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
3
,
pp. 221-239
Persistent link: https://www.econbiz.de/10011565540
Saved in:
2
Other customer age : exploring customer age-difference related CCI
Nicholls, Richard
;
Mohsen, Marwa Gad
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 255-267
Persistent link: https://www.econbiz.de/10011406401
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