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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Broaden-and-build theory
14
Emotion
11
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Organizational psychology
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broaden-and-build theory
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Barnes, Donald C.
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Collier, Joel E.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
The journal of services marketing
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ECONIS (ZBW)
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1
The role of humor usage on creativity, trust and performance in business relationships : an analysis of the salesperson-customer dyad
Lussier, Bruno
;
Grégoire, Yany
;
Vachon, Marc-Antoine
- In:
Industrial marketing management : the international …
65
(
2017
),
pp. 168-181
Persistent link: https://www.econbiz.de/10011774997
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2
The impact of perceived customer delight on the frontline employee
Barnes, Donald C.
;
Ponder, Nicole
;
Hopkins, Christopher D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
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3
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
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