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~subject:"Business services"
~subject:"Courier services"
~subject:"Dienstleistungsmanagement"
~type_genre:"Case study"
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Business services
Courier services
Dienstleistungsmanagement
Customer service
71
Kundenservice
71
Deutschland
27
Germany
27
Beziehungsmarketing
15
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15
Dienstleistungsqualität
9
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9
Theorie
8
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8
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7
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6
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6
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3
Deutsche Telekom AG
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Aziz, Nisar Ahmed
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Bösser, Tom
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Davies, John
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Gu, Jia-Yan
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Ho, William
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Hossenfelder, Jörg
1
Ilka, Andreas
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Lee, Carman K. M.
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Ling, Tan Kah
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Meier, Roland
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Melchior, Elke-Maria
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Fördergesellschaft Marketing an der Universität Augsburg
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Context and semantics for knowledge management : technologies for personal productivity
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
International journal of business innovation and research
1
International journal of services and operations management
1
International journal of value chain management : IJVCM
1
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
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ECONIS (ZBW)
7
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1
Service Excellence in der Beratung
Hossenfelder, Jörg
- In:
Service Design : innovative Services und exzellente …
,
(pp. 169-185)
.
2017
Persistent link: https://www.econbiz.de/10011735408
Saved in:
2
Increasing productivity in the customer-facing environment
Thurlow, Ian
;
Davies, John
;
Gu, Jia-Yan
;
Bösser, Tom
; …
- In:
Context and semantics for knowledge management : …
,
(pp. 149-170)
.
2011
Persistent link: https://www.econbiz.de/10009542076
Saved in:
3
Creating value for the business service buyer through modularity
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
Saved in:
4
Aufbau des After Sales Service bei LEWA zum vollwertigen Profit-Center
Ilka, Andreas
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 205-222)
.
2010
Persistent link: https://www.econbiz.de/10008657790
Saved in:
5
The analysis and case studies of successful express logistics companies
Ling, Tan Kah
;
Lee, Carman K. M.
;
Ho, William
- In:
International journal of value chain management : IJVCM
3
(
2009
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10003830067
Saved in:
6
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
7
Kapazitätsmanagement von Dienstleistungsanbietern : theoretische Erkenntnisse und Konkretisierung an einem Fallbeispiel Call-Center
Meier, Roland
-
1997
Persistent link: https://www.econbiz.de/10000634255
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