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Business-to-business marketing
Consumer behaviour
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Product launch
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Dienstleistungsqualität
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High technology
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Hochtechnologie
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Innovation
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New product development
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Produktentwicklung
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Service quality
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Supply chain
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Taiwan
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Beziehungsmarketing
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Brand
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Cournot assumption
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Customer satisfaction
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Lean
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Lieferkette
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diverters
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duopoly model
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grey markets
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revenue management
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Chen, Ching-Chin
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Huang, Ping-Lung
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Total quality management & business excellence
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung
;
Lee, Bruce C. Y.
;
Chen, Ching-Chin
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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