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~subject:"Call centre"
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Call centre
Beziehungsmarketing
14
Relationship marketing
14
Data mining
7
Forecasting model
7
Prognoseverfahren
7
Data Mining
6
Callcenter
5
Classification
5
Management information system
5
Management-Informationssystem
5
Analytics
4
Consumer behaviour
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E-Mail
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E-mail
4
Klassifikation
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Konsumentenverhalten
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Social Web
4
Social web
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Computer-assisted marketing
3
Customer retention
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Direct marketing
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IT-gestütztes Marketing
3
Kundenbindung
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Sprache
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Text
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Text mining
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Theorie
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Theory
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Algorithm
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Algorithmus
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Arbeitsgruppe
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B-to-B-Marketing
2
Beschwerdemanagement
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Business failure prediction
2
Business-to-business marketing
2
Complaint management
2
Customer churn prediction
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Customer relationship management
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English
5
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Coussement, Kristof
5
Van den Poel, Dirk
5
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
3
Decision support systems : DSS ; the international journal
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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ECONIS (ZBW)
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
2
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Information & management : the internat. journal of …
45
(
2008
)
3
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003722273
Saved in:
3
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
4
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
5
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
Saved in:
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