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Call centre
Queueing theory
3
Stochastic process
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Stochastischer Prozess
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Theorie
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Theory
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Warteschlangentheorie
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Callcenter
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Halfin-Whitt regime
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Markov chain
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Markov-Kette
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diffusion scaling
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many-server queues
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Business network
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Capacity planning
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Gaussian limits
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Halfin-Whitt (QED) regimeuniform exponential ergodicity
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Health care
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Health care system
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Healthcare provider network
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Hospital
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ICU management
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Integral convolution mapping
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Joint appointment scheduling and capacity planning
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Kapazitätsplanung
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Kontrolltheorie
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Krankenhaus
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Pang, Guodong
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Perry, Ohad
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Whitt, Ward
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
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2
Service interruptions in large-scale service systems
Pang, Guodong
;
Whitt, Ward
- In:
Management science : journal of the Institute for …
55
(
2009
)
9
,
pp. 1499-1512
Persistent link: https://www.econbiz.de/10003894206
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