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~subject:"Complaint management"
~subject:"E-mail"
~subject:"Electronic banking"
~type_genre:"Conference paper"
~type_genre:"Ratgeber"
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Complaint management
E-mail
Electronic banking
Beschwerdemanagement
20
Beziehungsmarketing
11
Reklamation
11
Relationship marketing
11
Kundenmanagement
8
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Customer service
3
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3
Quality management
3
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3
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3
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2
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1
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Ratgeber
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1,145
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127
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Graue Literatur
75
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67
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55
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55
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47
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8
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German
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Brückner, Michael
1
Casadesús, Martí
1
Cerwinka, Gabriele
1
Charvet, Shelle Rose
1
Chen, Chi-Ting
1
Fischer, Hans
1
Geffroy, Edgar K.
1
Goldfuß, Jürgen W.
1
Haas, Bernhard
1
Heine, Ina
1
Hellebrandt, Thomas
1
Hänsel, Martin
1
Junger, Markus
1
Lai, Pei-Chun
1
Liaw, Shu-Yi
1
Linder, A.
1
Marimon, Frederic
1
Nitzsche, Isabel
1
Obermüller, Christian
1
Petnji Yaya, Luc Honore
1
Ratajczak, Oliver
1
Sann, Raksmey
1
Schmitt, R.
1
Schmitt, Robert
1
Schmitt, S.
1
Schranz, Gabriele
1
Stausberg, Michael
1
Stempfle, Doris
1
Stempfle, Lothar
1
Stölzle, Wolfgang
1
Tahali, Sara
1
Troschke, Bettina von
1
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1
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1
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UVK Verlag
1
VDMA Verlag GmbH
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Basics. Getting started
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Kommunikation: Kundenzufriedenheit und LAB-Profile
1
Linde international
1
Linde international / Linde sagt, wie's geht.
1
New business line / Soft skills
1
Praxislösungen
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
jeder-ist-unternehmer.de
1
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ECONIS (ZBW)
20
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1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
3
Beschwerdemanagement : Praxistraining
Weyerer, Barbara
-
2019
Persistent link: https://www.econbiz.de/10012020444
Saved in:
4
Technical complaint management from a quality perspective
Linder, A.
;
Schmitt, S.
;
Schmitt, R.
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 865-875
Persistent link: https://www.econbiz.de/10010393803
Saved in:
5
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
6
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
Saved in:
7
Wettbewerbsvorsprung durch professionelles Reklamationsmanagement : Kundenbindung erhöhen und Marktposition ausbauen
Fischer, Hans
-
2015
Persistent link: https://www.econbiz.de/10011294343
Saved in:
8
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
9
Oh nein, schon wieder ein Kunde! : Wie Sie Einstellungen ändern, bessere Ergebnisse erzielen und mehr Umsatz erwirtschaften; [Erfolgsstrategien für den Umgang mit Kunden]
Charvet, Shelle Rose
-
2010
Persistent link: https://www.econbiz.de/10014007543
Saved in:
10
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
Ratajczak, Oliver
(
ed.
)
-
2010
-
1. Auflage
Persistent link: https://www.econbiz.de/10014012045
Saved in:
1
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