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~subject:"Complaint management"
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Complaint management
Emotion
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Interpersonal Communication
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Brooks, Alison Wood
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Galinsky, Adam D.
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Harvard business review : HBR
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Harvard-Business-Manager : das Wissen der Besten
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Es tut uns so leid!
Schweitzer, Maurice E.
;
Brooks, Alison Wood
;
Galinsky, …
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
5
,
pp. 60-71
Persistent link: https://www.econbiz.de/10011535456
Saved in:
2
The organizational apology
Schweitzer, Maurice E.
;
Brooks, Alison Wood
;
Galinsky, …
- In:
Harvard business review : HBR
93
(
2015
)
9
,
pp. 44-52
Persistent link: https://www.econbiz.de/10011340324
Saved in:
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