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~subject:"Complaint management"
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Complaint management
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Fundraising
6
Service quality
6
Customer value
5
Kundenwert
5
Mobile communications
5
Mobilkommunikation
5
Customer profitability
4
Distribution channel
4
Financial services
4
Finanzdienstleistung
4
Lieferantenmanagement
4
Marketing management
4
Marketingmanagement
4
Supplier relationship management
4
Vertriebsweg
4
B-to-B-Marketing
3
Business-to-business marketing
3
Kundenbindungsprogramm
3
Loyalty program
3
Nonprofit organization
3
Nonprofit-Organisation
3
Spain
3
Spanien
3
Switching behaviour
3
Wechselverhalten
3
financial services
3
Advertising
2
Beschwerdemanagement
2
CSR
2
Charity
2
Complaint handling
2
Corporate Social Responsibility
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English
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Sesé, F. Javier
2
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Melero, Iguacel
1
Melero-Polo, Iguácel
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Journal of retailing
1
Service business
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ECONIS (ZBW)
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Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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