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~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
~type_genre:"Accompanied by computer file"
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Die 150 besten Checklisten zum Kundenmanagement : Kundenanalyse und -bewertung ; Kundenprofile und Kaufverhalten ; Kundenbindung und Customer-Relationship-Management
Vom Hofe, Renate
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2008
Persistent link: https://www.econbiz.de/10003597500
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
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2012
Persistent link: https://www.econbiz.de/10009582262
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