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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Quality management"
~subject:"Wirtschaftsprüfung"
~type_genre:"Book section"
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Consumer behaviour
Customer satisfaction
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Wirtschaftsprüfung
Dienstleistungsqualität
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177
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32
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32
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32
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29
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3
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Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
7
Achieving competitive advantage through quality management
5
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Marketing in the new global order : challenges and opportunities
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Enhancing knowledge development in marketing ; Vol. 21
3
Global cases on hospitality industry
3
Handbook of research on customer engagement
3
Independent accounts : the possibilities for auditor independence in the age of financial scandal
3
Recent developments in Vietnamese business and finance
3
World class applications of Six Sigma : [real world examples of success]
3
Big data analytics in operations and supply chain management
2
Building consumer-brand relationship in luxury brand management
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
Contemporary research in e-marketing ; 1
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Dienstleistungscontrolling
2
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
E-marketing in developed and developing countries : emerging practices
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Finance bundling and finance transformation : shared services next level
2
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
2
Grundlagen des After Sales Marketing
2
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
2
Innovations in certain areas of organization management and marketing
2
Kundenorientierung im Touristikmanagement
2
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Management technologies for E-Commerce and E-Business applications : proceedings
2
Management, Prozessgestaltung, Kundenperspektive
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Networks in International Business : Managing Cooperatives, Franchises and Alliances
2
Qualitätscontrolling
2
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
2
Qualitätsmanagement im Gesundheitswesen
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ECONIS (ZBW)
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Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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3
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
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4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
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5
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
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6
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
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7
A new model for Quality 4.0
Humphries, Jacqueline
;
Ryan, Alan
;
Ven, Pepijn van de
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 185-198)
.
2024
Persistent link: https://www.econbiz.de/10014549492
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8
Customers' intention in terms of using mobile banking services in Serbia
Šabotić, Zenaida
;
Vehapi, Semir
;
Lekpek, Ahmedin
- In:
Digital Transformation of the Financial Industry : …
,
(pp. 151-169)
.
2023
Persistent link: https://www.econbiz.de/10013549146
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9
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
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10
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
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