//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Theorie"
~subject:"Wirtschaftsprüfung"
~type_genre:"Book section"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer satisfaction
Theorie
Wirtschaftsprüfung
Dienstleistungsqualität
1,064
Service quality
1,063
Beziehungsmarketing
177
Relationship marketing
177
Quality management
155
Qualitätsmanagement
155
Deutschland
151
Germany
151
Kundenzufriedenheit
148
Theory
129
Konsumentenverhalten
94
USA
60
United States
60
Customer service
52
Kundenservice
52
Dienstleistungssektor
50
Service industry
50
Hospital
48
Krankenhaus
48
Measurement
45
Messung
45
Gesundheitsversorgung
38
Health care
38
Bewertung
32
Evaluation
32
Gesundheitswesen
32
Health care system
32
Lieferantenmanagement
32
Product quality
32
Produktqualität
32
Supplier relationship management
32
Financial audit
29
Higher education institution
29
Hochschule
29
Dienstleistungsmarketing
28
E-commerce
28
more ...
less ...
Online availability
All
Undetermined
69
Free
4
Type of publication
All
Article
349
Type of publication (narrower categories)
All
Book section
Article in journal
8,432
Aufsatz in Zeitschrift
8,432
Aufsatz im Buch
349
Graue Literatur
336
Non-commercial literature
336
Working Paper
295
Hochschulschrift
271
Arbeitspapier
264
Thesis
218
Conference paper
77
Konferenzbeitrag
77
Bibliografie enthalten
49
Bibliography included
49
Collection of articles of several authors
49
Sammelwerk
49
Case study
34
Fallstudie
34
Aufsatzsammlung
27
Collection of articles written by one author
17
Konferenzschrift
17
Sammlung
17
Conference proceedings
10
Lehrbuch
9
Textbook
8
Bibliografie
4
Reprint
4
Forschungsbericht
3
Guidebook
3
Handbook
3
Handbuch
3
Mehrbändiges Werk
3
Multi-volume publication
3
Ratgeber
3
Amtsdruckschrift
2
Article
2
Government document
2
Interview
2
Rezension
2
Systematic review
2
more ...
less ...
Language
All
English
214
German
134
French
1
Author
All
Bruhn, Manfred
9
Benkenstein, Martin
7
Bauer, Hans H.
4
Falk, Tomas
4
Hammerschmidt, Maik
4
Pepels, Werner
4
Woratschek, Herbert
4
Coenen, Christian
3
Meyer, Anton
3
Stauss, Bernd
3
Stenglin, Ariane von
3
Šindelář, Michal
3
Aakash, Aakash
2
Aggarwal, Anu Gupta
2
Amarullah, Fitriany
2
Ariyanti, M.
2
Bharati, Pratyush
2
Bretzke, Wolf-Rüdiger
2
Büttgen, Marion
2
Chaudhury, Abhijit
2
Cherian, Mary
2
Cremer, Helmuth
2
Fließ, Sabine
2
Georgi, Dominik
2
Gouthier, Matthias H. J.
2
Gross, Rainer
2
Grottke, Michael
2
Hennig-Thurau, Thorsten
2
Horbel, Chris
2
Hüttel, Björn Armin
2
Iacobucci, Dawn
2
Knoll, Julian
2
Marten, Kai-Uwe
2
Mühlenkamp, Holger
2
Nerdinger, Friedemann W.
2
Nuttawut Rojniruttikul
2
Patten, Elena
2
Ray, Nilanjan
2
Schumann, Jan Hendrik
2
Sharma, Piyush
2
more ...
less ...
Published in...
All
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Dienstleistungscontrolling
4
Marketing in the new global order : challenges and opportunities
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
E-manufacturing and E-service strategies in contemporary organizations
3
Enhancing knowledge development in marketing ; Vol. 21
3
Global cases on hospitality industry
3
Handbook of research on customer engagement
3
Independent accounts : the possibilities for auditor independence in the age of financial scandal
3
Interaktionen im Dienstleistungsbereich
3
Kundenbeziehungen im Dienstleistungsbereich
3
Recent developments in Vietnamese business and finance
3
Achieving competitive advantage through quality management
2
Building consumer-brand relationship in luxury brand management
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Dienstleistungsmarketing
2
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
E-marketing in developed and developing countries : emerging practices
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Grundlagen des After Sales Marketing
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
Innovations in certain areas of organization management and marketing
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Internet and network economics : first international workshop, WINE 2005, Hong Kong, China, December 15-17, 2005 ; proceedings
2
Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
2
Krankenhausmanagement
2
Kundenorientierung im Touristikmanagement
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Progress in the competitive agenda in the postal and delivery sector
2
Qualitätscontrolling
2
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
2
more ...
less ...
Source
All
ECONIS (ZBW)
349
Showing
1
-
10
of
349
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
3
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
5
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
6
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
7
Customers' intention in terms of using mobile banking services in Serbia
Šabotić, Zenaida
;
Vehapi, Semir
;
Lekpek, Ahmedin
- In:
Digital Transformation of the Financial Industry : …
,
(pp. 151-169)
.
2023
Persistent link: https://www.econbiz.de/10013549146
Saved in:
8
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
9
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
10
Impact of information technology on audit quality : European listed companies' evidence
Crucean, Andreea Claudia
;
Hategan, Camelia-Daniela
- In:
Contemporary studies of risks in emerging technology, part B
,
(pp. 327-339)
.
2023
Persistent link: https://www.econbiz.de/10014326255
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->