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~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~type_genre:"Book section"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Dienstleistungsqualität
1,064
Service quality
1,063
Beziehungsmarketing
178
Relationship marketing
178
Quality management
155
Qualitätsmanagement
155
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151
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38
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38
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32
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32
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32
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32
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32
Product quality
32
Produktqualität
32
Supplier relationship management
32
Financial audit
29
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29
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29
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28
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102
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84
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84
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73
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Pepels, Werner
4
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
Nuttawut Rojniruttikul
2
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2
Ray, Nilanjan
2
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Marketing in the new global order : challenges and opportunities
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Enhancing knowledge development in marketing ; Vol. 21
3
Global cases on hospitality industry
3
Handbook of research on customer engagement
3
Recent developments in Vietnamese business and finance
3
Achieving competitive advantage through quality management
2
Building consumer-brand relationship in luxury brand management
2
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
E-marketing in developed and developing countries : emerging practices
2
Grundlagen des After Sales Marketing
2
Innovations in certain areas of organization management and marketing
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marktpsychologie
2
Modern analysis of customer surveys : with applications using R
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
Three essays on success factors of digital and non-digital services
2
2007 Business & Economics Society International Conference ; Vol. 1
1
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
A Research Agenda for Service Marketing
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Advances in applied economics, business and development
1
Advances in banking technology and management : impacts of ICT and CRM
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Applied economics, business and development
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
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ECONIS (ZBW)
205
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
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3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
6
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
7
Optimizing customer service with chatbots
Şimşek, Ahmet Bahadır
- In:
Intelligent optimization techniques for business analytics
,
(pp. 236-254)
.
2024
Persistent link: https://www.econbiz.de/10014578627
Saved in:
8
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
9
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
Saved in:
10
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
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