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~subject:"Consumer behaviour"
~subject:"Customer service"
~subject:"Qualitätsmanagement"
~type_genre:"Collection of articles written by one author"
~type_genre:"Mehrbändiges Werk"
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Search: subject:"Service quality"
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Consumer behaviour
Customer service
Qualitätsmanagement
Dienstleistungsqualität
62
Service quality
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10
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10
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Customer satisfaction
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11
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Collection of articles written by one author
Mehrbändiges Werk
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5,699
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282
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282
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Graue Literatur
184
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60
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38
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38
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37
Bibliography included
37
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32
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19
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English
11
German
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Bitzer, Eva Maria
1
Breur, Tom
1
Buhl, Hans Ulrich
1
Dick, Astrid A.
1
Jerger, Christina
1
Krämer, Tobias
1
Lechner, Andreas
1
Luo, Jifeng
1
Mohrmann, Ulf
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Sarikaya, Serkan
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1
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Logos Verlag Berlin
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
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Acta Wexionensia
1
Gutachten / Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Schriftenreihe Gesundheitsmanagement und Medizinökonomie
1
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ECONIS (ZBW)
12
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
Essays on the quality of audited financial statements
Mohrmann, Ulf
-
2016
Persistent link: https://www.econbiz.de/10011431493
Saved in:
5
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
6
Versorgungsforschung aus Public Health Perspektive : Forschungsansätze mit patientennahen Ergebnisparametern und Routinedaten von Krankenkassen
Bitzer, Eva Maria
-
2010
Persistent link: https://www.econbiz.de/10003963672
Saved in:
7
Data quality is everyone's business : managing information quality ; part 2
Breur, Tom
- In:
Journal of direct, data and digital marketing practice …
11
(
2009/10
)
2
,
pp. 114-123
Persistent link: https://www.econbiz.de/10003977404
Saved in:
8
The development of quality management toward customer value creation
Setijono, Djoko
-
2008
Persistent link: https://www.econbiz.de/10003800284
Saved in:
9
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
10
Incentives, effectiveness, and welfare impact of information supply about product quality
Xiao, Mo
-
2003
Persistent link: https://www.econbiz.de/10003379204
Saved in:
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