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~subject:"Consumer behaviour"
~subject:"Service industry"
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Search: subject:"service blueprinting"
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Consumer behaviour
Service industry
Service blueprinting
8
Dienstleistungsqualität
7
Service quality
7
Dienstleistungssektor
6
Business process management
5
Prozessmanagement
5
service blueprinting
5
Dienstleistung
4
Services
4
Customer satisfaction
3
Dienstleistungsmarketing
3
Kundenzufriedenheit
3
Services marketing
3
Beziehungsmarketing
2
Customer integration
2
Demand-based pricing
2
Dienstleistungsmanagement
2
Productization
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Service companies
2
Service delivery
2
Service management
2
Service marketing
2
Service modularity
2
Service offering
2
Service operations
2
service quality
2
Benchmarking
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Business network
1
Business process modeling
1
Business services
1
Co-creation
1
Customer value
1
Customers
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English
7
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Calabrese, Armando
2
Corbò, Michele
1
Daniel, Beverungen
1
De Francesco, Federico
1
Fließ, Sabine
1
Gounaris, Spiros
1
Haapasalo, Harri
1
Harkonen, Janne
1
Jörg, Becker
1
Kim, Kwang-Jae
1
Kleinaltenkamp, Michael
1
Kostopoulos, Giannis
1
Lim, Chiehyeon
1
Matzner, Martin
1
Müller, Oliver
1
Ralf, Knackstedt
1
Rizomyliotis, Ioannis
1
Tolonen, Arto
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Business process management journal
1
IEEE transactions on engineering management : EM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of strategic marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
3
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
4
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
5
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
6
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
7
Bridging the gap between manufacturing and service through IT-based boundary objects
Jörg, Becker
;
Daniel, Beverungen
;
Ralf, Knackstedt
; …
- In:
IEEE transactions on engineering management : EM
60
(
2013
)
3
,
pp. 468-482
Persistent link: https://www.econbiz.de/10009784832
Saved in:
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