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~subject:"Courier services"
~subject:"Dienstleistungsmanagement"
~subject:"Großbritannien"
~type_genre:"Case study"
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Courier services
Dienstleistungsmanagement
Großbritannien
Customer service
71
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27
Germany
27
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15
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Fördergesellschaft Marketing an der Universität Augsburg
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Context and semantics for knowledge management : technologies for personal productivity
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
International journal of business innovation and research
1
International journal of value chain management : IJVCM
1
Management learning : the journal for managerial and organizational learning
1
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
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Systems thinking : from heresy to practice ; public and private sector studies
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ECONIS (ZBW)
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1
Increasing productivity in the customer-facing environment
Thurlow, Ian
;
Davies, John
;
Gu, Jia-Yan
;
Bösser, Tom
; …
- In:
Context and semantics for knowledge management : …
,
(pp. 149-170)
.
2011
Persistent link: https://www.econbiz.de/10009542076
Saved in:
2
Electrifying performance : a study of a systems thinking intervention at a UK electrical distribution network operator
Hopkinson, Mark
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 199-234)
.
2011
Persistent link: https://www.econbiz.de/10008811147
Saved in:
3
Opening Pandora’s box : the unintended consequences of Stephen Covey’s effectiveness movement
McCabe, Darren
- In:
Management learning : the journal for managerial and …
42
(
2011
)
2
,
pp. 183-197
Persistent link: https://www.econbiz.de/10009154309
Saved in:
4
Aufbau des After Sales Service bei LEWA zum vollwertigen Profit-Center
Ilka, Andreas
- In:
Controlling von Dienstleistungen : [die wichtigsten …
,
(pp. 205-222)
.
2010
Persistent link: https://www.econbiz.de/10008657790
Saved in:
5
The analysis and case studies of successful express logistics companies
Ling, Tan Kah
;
Lee, Carman K. M.
;
Ho, William
- In:
International journal of value chain management : IJVCM
3
(
2009
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10003830067
Saved in:
6
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
7
Kapazitätsmanagement von Dienstleistungsanbietern : theoretische Erkenntnisse und Konkretisierung an einem Fallbeispiel Call-Center
Meier, Roland
-
1997
Persistent link: https://www.econbiz.de/10000634255
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