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~subject:"Customer analysis"
~subject:"Dienstleistungsqualität"
~subject:"Electronic Commerce"
~type_genre:"Forschungsbericht"
~type_genre:"Reprint"
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Search: subject_exact:"Customer relationship management"
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Customer analysis
Dienstleistungsqualität
Electronic Commerce
Beziehungsmarketing
54
Relationship marketing
54
Consumer behaviour
10
Konsumentenverhalten
10
Marketing management
8
Marketingmanagement
8
Service quality
8
Brand management
7
Markenführung
7
Brand
6
Customer satisfaction
6
Kundenzufriedenheit
6
Markenartikel
6
Deutschland
5
Germany
5
Lieferantenmanagement
5
Supplier relationship management
5
Dienstleistungsmarketing
4
Marketing
4
Services marketing
4
Strategic management
4
Strategisches Management
4
Confidence
3
Dienstleistungssektor
3
E-commerce
3
Erfolgsfaktor
3
Kundenmanagement
3
Marketing theory
3
Marketingtheorie
3
Service industry
3
Success factor
3
USA
3
United States
3
Vertrauen
3
Wissensmanagement
3
Brand image
2
Bundling strategy
2
Computer-assisted marketing
2
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Article
6
Book / Working Paper
6
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Forschungsbericht
Reprint
Article in journal
3,976
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3,976
Aufsatz im Buch
422
Book section
422
Hochschulschrift
202
Thesis
164
Graue Literatur
155
Non-commercial literature
155
Arbeitspapier
97
Working Paper
97
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89
Sammelwerk
89
Aufsatzsammlung
70
Case study
43
Fallstudie
43
Conference paper
39
Konferenzbeitrag
39
Bibliografie enthalten
28
Bibliography included
28
Guidebook
21
Ratgeber
21
Lehrbuch
16
Konferenzschrift
15
Textbook
15
Dissertation u.a. Prüfungsschriften
12
Conference proceedings
11
Handbook
10
Handbuch
10
Elektronischer Datenträger
6
Bibliografie
5
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4
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4
Glossary included
4
Sammlung
4
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3
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3
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3
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8
German
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Baron, Steve
2
Baker, Jeff
1
Bungay Stanier, Michael
1
Cheng, T. C. E.
1
Duff, Angus
1
East, Robert
1
Eichenlaub, Astrid
1
Fang, Shyh-Rong
1
Guo, Xin
1
Hair, Mario
1
Jih, Wen-jang Kenny
1
Koch, Michael
1
Korell, Markus
1
Krisch, Jochen
1
Lai, L. C. F.
1
Lee, Su-fang
1
Möller, Klaus
1
Richter, Alexander
1
Schaschke, Michaela
1
Schneeweiss, Sebastian
1
Schultze, Wolfgang
1
Song, Jaeki
1
Vanhuele, M.
1
Wright, Mike
1
Yeung, A. C. L.
1
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Fraunhofer-Informationszentrum Raum und Bau
1
Ludwig-Maximilians-Universität München
1
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Sage library in marketing
2
Transforming e-business practices and applications : emerging technologies and concepts
2
Bericht / Universität der Bundeswehr München, Fakultät für Informatik
1
Brand management ; Vol. 2
1
Chinese management in the 'harmonious society' : managers, markets and the globalized economy
1
Corporate brand and corporate reputation
1
Strategic information systems ; Vol. 3
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ECONIS (ZBW)
12
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date (oldest first)
1
Produktivität von Dienstleistungen
Möller, Klaus
(
ed.
);
Schultze, Wolfgang
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10014007825
Saved in:
2
Customer Knowledge Management : durch systematische Integration von Kundenwissen die Innovationskraft steigern
Korell, Markus
(
ed.
);
Schaschke, Michaela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003525813
Saved in:
3
The antecedents and consequences of commitment in bank-corporate relationships : evidence from the Chinese banking market
Guo, Xin
;
Duff, Angus
;
Hair, Mario
- In:
Chinese management in the 'harmonious society' : …
,
(pp. 123-144)
.
2011
Persistent link: https://www.econbiz.de/10008907264
Saved in:
4
The creation of the sub-discipline of services marketing
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664678
Saved in:
5
The development of ideas for the marketing of services
Baron, Steve
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008664679
Saved in:
6
Customer loyalty
East, Robert
;
Wright, Mike
;
Vanhuele, M.
-
2010
Persistent link: https://www.econbiz.de/10003924353
Saved in:
7
The driving forces of customer loyalty : a study of internet service providers in Hong Kong
Cheng, T. C. E.
;
Lai, L. C. F.
;
Yeung, A. C. L.
- In:
Transforming e-business practices and applications : …
,
(pp. 44-61)
.
2010
Persistent link: https://www.econbiz.de/10003925108
Saved in:
8
Exploring decision rules for sellers in business-to-consumer (B2C) internet auctions
Baker, Jeff
;
Song, Jaeki
- In:
Transforming e-business practices and applications : …
,
(pp. 139-160)
.
2010
Persistent link: https://www.econbiz.de/10003925135
Saved in:
9
Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach
Lee, Su-fang
;
Jih, Wen-jang Kenny
;
Fang, Shyh-Rong
-
2010
Persistent link: https://www.econbiz.de/10003911045
Saved in:
10
Living the brand at Airtours Holidays : making the connection between brand, culture and employee satisfaction
Bungay Stanier, Michael
-
2009
Persistent link: https://www.econbiz.de/10003785206
Saved in:
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