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~subject:"Customer analysis"
~subject:"Dienstleistungsqualität"
~type_genre:"Book section"
~type_genre:"Forschungsbericht"
~type_genre:"Reprint"
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Customer analysis
Dienstleistungsqualität
Beziehungsmarketing
3,378
Relationship marketing
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Deutschland
586
Germany
586
Theorie
469
Theory
469
Consumer behaviour
407
Konsumentenverhalten
407
Customer satisfaction
252
Kundenzufriedenheit
252
Marketing management
230
Marketingmanagement
230
Lieferantenmanagement
225
Supplier relationship management
225
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208
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208
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203
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203
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182
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147
Kundenintegration
147
Customer value
144
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144
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143
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143
Brand management
141
Markenführung
141
Innovation management
113
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113
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109
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Success factor
95
Customer service
93
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93
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2
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
9
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Service quality and management
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
3
Electronic Services
3
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
Handbook of research on customer engagement
3
Interaktionen im Dienstleistungsbereich
3
Kundenbeziehungen im Dienstleistungsbereich
3
Kundenkenntnis im Handel : Ausprägungen, Herkunft und Wirkungen
3
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
3
Marketing in the new global order : challenges and opportunities
3
Recent developments in Vietnamese business and finance
3
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
3
Company and customer relations
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Erfolgswissen von 12 bekannten Managementtrainern
2
Fuzzy methods for customer relationship management and marketing : applications and classifications
2
Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
2
Kulturmarketing
2
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
2
Kundenorientierung im Touristikmanagement
2
Marketing in kleinen und mittleren Unternehmen
2
Professionalisierung im Sportmanagement : Beiträge des 1. Kölner Sportökonomie-Kongresses
2
Sage library in marketing
2
Strategies and tools for managing connected consumers
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
A handbook of management theories and models for office environments and services
1
Advances in applied business research : the L.A.B.S. initiative
1
Applied economics, business and development
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Bank 2025 : digital meets stationär
1
Brand management ; Vol. 2
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Branding and sustainable competitive advantage : building virtual presence
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Channel strategies and marketing mix in a connected world
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Chinese management in the 'harmonious society' : managers, markets and the globalized economy
1
Compliance in Banken : Anwendungsgebiete des risikobasierten Ansatzes
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ECONIS (ZBW)
228
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1
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
3
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
4
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
5
Optimizing customer service with chatbots
Şimşek, Ahmet Bahadır
- In:
Intelligent optimization techniques for business analytics
,
(pp. 236-254)
.
2024
Persistent link: https://www.econbiz.de/10014578627
Saved in:
6
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
7
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
8
A fresh look on determinants of online repurchase intention
Ir. Jagjeet Singh Sarban Singh
;
Omkar Dastane
;
Haba, …
- In:
Handbook of research on digital transformation …
,
(pp. 87-116)
.
2022
Persistent link: https://www.econbiz.de/10014438080
Saved in:
9
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
Saved in:
10
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
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