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Customer participation
Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Wei, Shuqin
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Ang, Tyson
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Bagherzadeh, Ramin
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Jancenelle, Vivien E.
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Saavedra Torres, Jose Luis
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The journey from customer participation in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
2
Willingness to pay more for green products : the interplay of consumer characteristics and customer participation
Wei, Shuqin
;
Ang, Tyson
;
Jancenelle, Vivien E.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 230-238
Persistent link: https://www.econbiz.de/10011930014
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