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~subject:"Customer satisfaction"
~subject:"Hospital"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Hospital
Beziehungsmarketing
453
Relationship marketing
452
Deutschland
143
Germany
143
Theorie
64
Theory
64
Kundenmanagement
43
Marketingmanagement
41
Marketing management
38
Lieferantenmanagement
36
Supplier relationship management
36
Marketing
30
Social Web
30
Social web
30
Kundenzufriedenheit
29
Innovationsmanagement
27
USA
27
United States
27
Innovation management
26
Dienstleistungsqualität
24
Service quality
24
Kundenorientierung
22
Strategisches Management
22
Beziehungsmanagement
21
Prozessmanagement
21
Business process management
20
Consumer behaviour
20
Konsumentenverhalten
20
Qualitätsmanagement
20
Unternehmen
20
Erfolgsfaktor
19
Quality management
19
Strategic management
19
Success factor
19
Brand management
18
Electronic Commerce
18
Markenführung
18
Automotive industry
17
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17
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16
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Case study
Forschungsbericht
Article in journal
4,304
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4,304
Aufsatz im Buch
273
Book section
273
Hochschulschrift
130
Thesis
103
Graue Literatur
99
Non-commercial literature
99
Arbeitspapier
63
Working Paper
63
Conference paper
44
Konferenzbeitrag
44
Fallstudie
34
Aufsatzsammlung
31
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30
Sammelwerk
30
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16
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16
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5
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5
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5
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4
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4
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3
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German
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English
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Homburg, Christian
3
Töpfer, Armin
2
Achimba, Clement
1
Ajami, Riad A.
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Beckett, Nigel P.
1
Bruhn, Manfred
1
Castañeda, José Alberto
1
Chahal, Hardeep
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crostack, Horst-Artur
1
Desir, Darlene R.
1
Eckert, Hans
1
Eichenlaub, Astrid
1
Fathian, Mohammad
1
Fuchs, Oliver A.
1
Gargeya, Vidyaranya B.
1
Georgi, Dominik
1
Goddard, G. Jason
1
Gretzschel, Dirk
1
Gummesson, Evert
1
Harrington, Catherine
1
Hartel, Matthias
1
Heinrich, Dirk
1
Hütten, Antje Sarah Julia
1
Jham, Vimi
1
Kanchana, Rapee
1
Kern, Christian
1
Khanfar, Nile M.
1
Klenk, Peter
1
Korn, Michael
1
Kumari, Neetu
1
Lin, Binshan
1
Liu, Zheng
1
Loudon, David
1
Lu, Yaqiong
1
Lüers, Thomas
1
Ma, Lei
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Ludwig-Maximilians-Universität München
1
RWTH Aachen
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Cases on ...
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Gabler Research
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of electronic customer relationship management : IJECRM
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
Journal of business and psychology
1
Journal of management and strategy : JMS
1
Kohlhammer Krankenhaus
1
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
1
Management research review
1
Marktorientiertes Management
1
Modern banking : applied theory and practice
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic marketing in tourism services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
36
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2016
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
Saved in:
3
Competing through logistics management : studies on e-retailing in China
Lu, Yaqiong
;
Liu, Zheng
;
Ma, Lei
- In:
E-retailing challenges and opportunities in the global …
,
(pp. 256-275)
.
2016
Persistent link: https://www.econbiz.de/10011506301
Saved in:
4
Innovation in banking industry : achieving customer satisfaction
Achimba, Clement
;
Ongonga, Jared Opiyo
;
Nyarondia, …
- In:
Modern banking : applied theory and practice
,
(pp. 223-245)
.
2016
Persistent link: https://www.econbiz.de/10011517680
Saved in:
5
Essays on various aspects of services marketing in complex service settings : insights and evidence on the role of tensions and stereotypes in interactions between frontline employ...
Hütten, Antje Sarah Julia
-
2016
Persistent link: https://www.econbiz.de/10011566090
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
Cases on consumer-centric marketing management
Jham, Vimi
(
contributor
);
Puri, Sandeep
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10009782412
Saved in:
8
Produktivität von Dienstleistungen
Möller, Klaus
(
ed.
);
Schultze, Wolfgang
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10014007825
Saved in:
9
Fallstudie zum Kundenmanagement in Krankenhäusern
Ter Haseborg, Fokko
;
Reinert, Andreas
;
Zastrau, Ralf
- In:
Management im Gesundheitswesen : das Lehrbuch für …
,
(pp. 244-248)
.
2013
Persistent link: https://www.econbiz.de/10009690801
Saved in:
10
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
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