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~subject:"Customer satisfaction"
~subject:"Luxury goods"
~subject:"emotions"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Luxury goods
emotions
Emotion
7,134
Consumer behaviour
2,584
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Cognition
705
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704
Beziehungsmarketing
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Han, Heesup
11
Hyun, Sunghyup Sean
7
Prayag, Girish
7
Barnes, Donald C.
6
Ladhari, Riadh
6
Loureiro, Sandra Maria Correia
6
Vázquez Casielles, Rodolfo
6
Mattila, Anna S.
5
Medler-Liraz, Hana
5
Septianto, Felix
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Flavián Blanco, Carlos
4
Frese, Michael
4
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4
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4
Lee, Choong-Ki
4
Miao, Li
4
Phau, Ian
4
Ribeiro, Manuel Alector
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Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Wrenn, Mary V.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Baloglu, Seyhmus
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Bilgihan, Anil
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Busser, James
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Cai, Ruiying
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Calvo-Porral, Cristina
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Cervera-Taulet, Amparo
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Chi, Nai-Wen
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Folse, Judith Anne Garretson
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Giardini, Angelo
3
Gremler, Dwayne D.
3
Gustafsson, Anders
3
Herter, Márcia Maurer
3
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3
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International journal of hospitality management
56
Journal of business research : JBR
32
Journal of retailing and consumer services
29
Journal of travel and tourism marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of hospitality marketing & management
23
The journal of services marketing
21
Tourism management perspectives : TMP
16
International journal of contemporary hospitality management
15
Psychology & marketing
15
Tourism management : research, policies, practice
15
The service industries journal
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Human relations : towards the integration of the social sciences
10
Services marketing quarterly
10
Games
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service research : JSR
9
Service business
9
European journal of marketing : EJM
8
International journal of consumer studies
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
Journal of behavioral decision making
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of management : JOM
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
European journal of marketing
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of air transport management
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
Journal of strategic marketing
5
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ECONIS (ZBW)
1,072
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1
Open-ended emotive projection test : a nondeterministic method for understanding consumers' emotional reactions to innovative food processing technologies
Altintzoglou, Themistoklis
;
Heide, Morten
- In:
Journal of international food & agribusiness marketing
36
(
2024
)
2
,
pp. 200-219
Persistent link: https://www.econbiz.de/10014567157
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2
The mediating role of perceived brand authenticity between brand experience and brand love : a cross-cultural perspective
Rodrigues, Clarinda
;
Brandão, Amélia Maria Pinto da Cunha
- In:
The journal of brand management : an international journal
31
(
2024
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014583579
Saved in:
3
Narrating institutional logics into effect : coherence across cognitive, political, and emotional elements
Zilber, Tammar B.
- In:
Administrative science quarterly : ASQ
69
(
2024
)
1
,
pp. 172-221
Persistent link: https://www.econbiz.de/10014583819
Saved in:
4
Should Net Promoter Score be supplemented with other customer feedback metrics? : an empirical investigation of Net Promoter Score and emotions in the mobile phone industry
Müller, Steffen
;
Seiler, Roger
;
Völkle, Melanie
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 303-320
Persistent link: https://www.econbiz.de/10014584482
Saved in:
5
Platformised possessions and relational labour
Denegri-Knott, Janice
;
Jenkins, Rebecca
;
Molesworth, Mike
; …
- In:
Marketing theory
24
(
2024
)
1
,
pp. 23-44
Persistent link: https://www.econbiz.de/10014631379
Saved in:
6
Emotions and attentional engagement in the attention-based view of the firm
Vuorisalo, Timo
- In:
Strategic Organization
22
(
2024
)
1
,
pp. 189-210
Persistent link: https://www.econbiz.de/10014632830
Saved in:
7
How emotions and green altruism explain consumer purchase intention toward circular economy products : a multi-group analysis on willingness to be environmentally friendly
Chao, Cheng-Min
;
Yu, Tai-Kuei
- In:
Business strategy and the environment
33
(
2024
)
4
,
pp. 2803-2816
Persistent link: https://www.econbiz.de/10014534133
Saved in:
8
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
9
Proud to be dishonest : emotional consequences of altruistic versus egoistic dishonesty
Shuster, Shaked
;
Eyal, Tal
;
Ayal, Shahar
;
Moran, Simone
- In:
Journal of behavioral decision making
37
(
2024
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014536502
Saved in:
10
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
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