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~subject:"Customer satisfaction"
~subject:"Tourism employees"
~subject:"United States"
~type_genre:"Book section"
~type_genre:"Country report"
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The Cornell School of hotel administration handbook of applied hospitality strategy
16
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
4
Global cases on hospitality industry
2
Handbook of hospitality strategic management
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Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
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Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 1
2
Active private equity real estate strategy
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Aktuelle Entwicklungen im Dienstleistungsmarketing
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Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
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Aspekte des sozialen Wandels in China : Familie, Bildung, Arbeit, Identität
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Breaking new ground in theory and practice
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Contemporary issues in social science
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Credit, interest rates and the open economy : essays on horizontalism
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Cruise tourism & innovation : [improving passengers' experiences and safety ; combined proceedings of the 2nd e-Cruising Conference and the 4th International Cruise Conference ]
1
E-marketing in developed and developing countries : emerging practices
1
Embracing business sustainability through innovation and creativity in the service sector
1
Entrepreneurship and SME management across Africa : context, challenges, cases
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Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
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Examining job satisfaction : causes, outcomes, and comparative differences
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Factors affecting firm competitiveness and performance in the modern business world
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Fixed revenue accounting : a new management accounting framework
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Gender economics ; Volume 2
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Global strategic management in the service industry : a perspective of the new era
1
Globalization, institutions and socio-economic performance : macro and micro perspectives
1
Handbook of hospitality human resources management
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Handbook of research on leveraging consumer psychology for effective customer engagement
1
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1
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Hotel Real Estate Management : Grundlagen, Spezialbereiche, Fallbeispiele
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Interdisciplinary management research XVI ; 1
1
Interdisciplinary management research XVI ; 2
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
LISS 2012 ; Vol. 2
1
Leadership in spaces and places
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COVID-19 : effect of job insecurity on employee performance : mediating role of depression
Ali, Mohammad
;
Nishat, Sabrina Sharmin
;
Tazin, Farzana
; …
- In:
Repositioning business : a strategic response to …
,
(pp. 17-32)
.
2022
Persistent link: https://www.econbiz.de/10013179211
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2
Managing the service in a small hotel by self-service technology adoption : the customer perspective from Thailand
Kannapat Kankaew
;
Thanasit Suksutdhi
;
Theppaluk Komolvanij
- In:
Embracing business sustainability through innovation …
,
(pp. 253-271)
.
2023
Persistent link: https://www.econbiz.de/10014288470
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3
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
4
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Consumer behaviour in hospitality and tourism
,
(pp. 28-43)
.
2022
Persistent link: https://www.econbiz.de/10012631359
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5
Crisis communication and organizational learning : a case study of the 2010 New York city bed bug crisis
Liu, Bingjie
;
Bufkin, Alexa
;
Kim, Hany
- In:
Organizational learning in tourism and hospitality …
,
(pp. 205-218)
.
2022
Persistent link: https://www.econbiz.de/10012821521
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6
The strategic decision to internationalize within soft services : the context of hotels
Papaioannou, Michail
- In:
Global strategic management in the service industry : a …
,
(pp. 57-79)
.
2022
Persistent link: https://www.econbiz.de/10014276866
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7
Designing Facebook publications focused on hotel customer experience : how to improve brand attitude and booking intention
Gómez-Suárez, Mónica
;
Veloso, Mónica
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 247-258)
.
2022
Persistent link: https://www.econbiz.de/10013338086
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8
Determining the relationship between job satisfaction, dependence on tips and turnover intentions : the case of hotel employees
Tepavčević, Jelena
;
Josipović, Melita
;
Milojica, Vedran
- In:
Contemporary issues in social science
,
(pp. 33-48)
.
2021
Persistent link: https://www.econbiz.de/10013174355
Saved in:
9
Muslim youths' satisfaction toward muslim-friendly hotels : examining the effects of hotel image, brand image and employee performance
Abdul-Latif, Samshul-Amry
;
Nur Adilah Adnan
- In:
Transcending cultural frontiers : practices, …
,
(pp. 141-158)
.
2020
Persistent link: https://www.econbiz.de/10012256774
Saved in:
10
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
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