Managing the service in a small hotel by self-service technology adoption : the customer perspective from Thailand
Kannapat Kankaew, Thanasit Suksutdhi, Theppaluk Komolvanij, Korawin Kungwol, Rojanard Waramontri, Kanittha Charernnit
| Year of publication: |
2023
|
|---|---|
| Authors: | Kannapat Kankaew ; Thanasit Suksutdhi ; Theppaluk Komolvanij ; Korawin Kungwol ; Rojanard Waramontri ; Kanittha Charernnit |
| Published in: |
Embracing business sustainability through innovation and creativity in the service sector. - Hershey, PA : IGI Global, ISBN 978-1-6684-6732-9. - 2023, p. 253-271
|
| Subject: | Hotellerie | Hotel industry | Selbstbedienung | Self-service | Innovation | Technologie | Technology | Kundenzufriedenheit | Customer satisfaction | Thailand |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.4018/978-1-6684-6732-9.ch017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014288470