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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
139
Relationship marketing
112
Beziehungsmarketing
107
Konsumentenverhalten
103
Service quality
98
Dienstleistungsqualität
95
Services
82
Kundenzufriedenheit
69
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Innovation
52
Customer integration
50
Kundenintegration
47
Service innovation
43
Service management
39
Value creation
38
Betriebliche Wertschöpfung
36
Dienstleistungsmanagement
32
Customer service
31
Kundenservice
30
Customer experience
26
Bundling strategy
24
Leistungsbündel
24
Services marketing
24
Social Web
24
Social web
24
Value co-creation
24
Co-creation
22
Service-dominant logic
22
Manufacturing industries
21
Service experience
21
Brand management
20
Dienstleistungsmarketing
20
Emotion
20
Customer loyalty
19
Business model
18
Business services
18
Customer value
18
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1
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Article
107
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70
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70
research-article
33
conceptual-paper
3
back-matter
1
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English
107
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Aksoy, Lerzan
8
Wirtz, Jochen
5
Buoye, Alexander
4
Keiningham, Timothy
4
Semeijn, Janjaap
4
Arbore, Alessandro
3
Cooil, Bruce
3
Edvardsson, Bo
3
Garnefeld, Ina
3
Lipkin, Michaela
3
Mattila, Anna S.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Söderlund, Magnus
3
Witell, Lars
3
van Riel, Allard C.R.
3
Allsopp, Jason
2
Bloemer, Johanna M.
2
Bo Edvardsson and Professor Anders Gustafsson, Professor
2
Bouzaabia, Olfa
2
Bradley, Graham L.
2
Breazeale, Michael
2
Busacca, Bruno
2
Cheng, Zhao-Hong
2
Delcourt, Cécile
2
Dong, Beibei
2
Füller, Johann
2
Gazzoli, Gabriel
2
Georgi, Dominik
2
Gremler, Dwayne D.
2
Guenzi, Paolo
2
Gummerus, Johanna
2
Gustafsson, Anders
2
Ha, Young
2
Hammedi, Wafa
2
Hancer, Murat
2
Hillebrand, Bas
2
Huang, Min-Hsin
2
Huang, Wen Hsien
2
Huang, Wen‐Hsien
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Journal of service management
70
Journal of Service Management
37
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All
ECONIS (ZBW)
70
Other ZBW resources
37
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
3
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
6
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
7
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
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8
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
9
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
10
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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