//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Chan, Hubert C.Y."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Gerechtigkeit
1
Hong Kong
1
Hongkong
1
Justice
1
Kundenservice
1
Kundenzufriedenheit
1
Telecommunications industry
1
Telekommunikationssektor
1
Theorie
1
Theory
1
business model
1
home automation
1
meaning of a service
1
repertory grid
1
service innovation process model
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Chan, Hubert C. Y.
1
Ngai, Eric W. T.
1
Published in...
All
Journal of business ethics : JOBE
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.
;
Ngai, Eric W. T.
- In:
Journal of business ethics : JOBE
91
(
2010
),
pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->