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~subject:"Customer satisfaction"
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Customer satisfaction
Innovation
13
Innovation management
11
Innovationsmanagement
11
Taiwan
9
Beziehungsmarketing
8
Dienstleistung
8
Relationship marketing
8
Services
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Customer integration
6
Kundenintegration
6
Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Service industry
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Consumer behaviour
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Firm performance
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Information technology
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Informationstechnik
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Inter-firm cooperation
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Konsumentenverhalten
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Service innovation
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Unternehmenserfolg
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Unternehmenskooperation
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Dienstleistungsqualität
3
Internet marketing
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Kundenzufriedenheit
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Online retailing
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Online-Handel
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Online-Marketing
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Service quality
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Dienstleistungsinnovation
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Dynamic capabilities
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Dynamische Kompetenzen
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High technology
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Hochtechnologie
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Chen, Ja-Shen
3
Huang, Chio-Lun
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Le, Tran-Thien-Y.
1
Weng, Hua-Hung Robin
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
Service business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
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