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~subject:"Customer satisfaction"
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Customer satisfaction
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Lam, Long W.
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Chan, Ka Wai
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Lai, Jennifer Y. M.
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Lau, Dora C.
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International journal of hospitality management
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
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ECONIS (ZBW)
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Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
2
Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
Lam, Long W.
;
Chan, Ka Wai
;
Fong, Davis
;
Lo, Freda
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 558-567
Persistent link: https://www.econbiz.de/10009130580
Saved in:
3
Work climate and customer satisfaction : the role of trust in the retail context
Lam, Long W.
;
Lau, Dora C.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 141-154
Persistent link: https://www.econbiz.de/10003722219
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